Tracking Your Order

This should be possible within a few hours of placing your order.  Please log into your account and view Order Status.  Your Tracking number will be visible.  Please click the link below and enter your Tracking number.

Fedex

Type of Delivery and Charges to UK Mainland excluding Scottish Highlands

Goods are despatched via courier and will need to be signed for upon delivery.

It is the customer’s responsibility to ensure that all necessary arrangements are made to receive delivery of the goods. 

STANDARD NEXT DAY DELIVERY CHARGES: (please see exceptions below)

• Order Total = £0.00 - £20.00   = £3.95
• Order Total = £20.01 - £64.99  =£5.95
• Order Total = £65.00 plus        = FREE

Please note: Next Day Delivery will be for orders placed on a week day before 2.30 pm  Orders placed after 2.30 pm will be despatched the next day..  Weekend and Bank Holiday orders will be despatched on the next working day.

Deliveries within Europe

First Aid Kit Store is able to offer an International delivery service within Europe, please email us at sales@firstaidkitstore.co.uk for our best quote.

If for any reason we have to put an item on back order, and deliver your order in separate consignments, we will only charge you for one delivery.

Cancellations

Under the Distance Selling Regulations you have the right to cancel your order for a full refund. This does not apply to made to order products.

To cancel an order email us at sales@firstaidkitstore.co.uk quoting your order number within 14 days of delivery of the item(s). Items must be returned in their original packaging by a courier authorised by First Aid Kit Store.  Unless the Goods are deemed to be faulty the refund will not include delivery.